Kontho voice clone failed? Consent recording troubleshooting
Practical steps for phrase mismatch, voice mismatch, silent samples, verification, and retry limits.
In this guide
A consent phrase mismatch and a voice mismatch are different failures. Read the message first and use the corresponding steps. Buying a larger pack does not resolve consent verification, and there is no supported way to bypass it.
The phrase did not match
Read the displayed consent sentence exactly. Do not add your name, omit words, restart midway, or cut off the ending. Record the whole phrase slowly and clearly in a quiet room.
If the app offers its English consent option, you can use it with the displayed pronunciation help. Listen to any available example, then read it yourself. Playing a sample into the microphone does not establish your consent.
The voices did not match
Make both recordings again with the same speaker, phone, room, and natural delivery. Avoid whispering in one recording and performing loudly in the other. Another person's sample cannot be paired with your consent.
Silent or unclear sample
- Check microphone permission in your browser.
- Check whether another application is using the microphone.
- Play back a new recording before submitting.
- Remove fan noise, television, and music.
- Speak naturally for about 20 seconds within the app's displayed limits.
Finish required account verification first. Use the latest verification code. If a retry limit appears, follow its waiting instructions rather than repeatedly submitting the same failed sample. A busy or unavailable service is a different issue from an incorrect recording.
For support, share the error name, approximate time, device/browser type, and the step that failed. Never share passwords, OTPs, or payment PINs. Read the recording retention conditions before resubmitting. Follow the complete cloning guide; use the forum for general questions and support for private account issues.